Introduction Welcome to Velisra (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website velisra.com and make purchases from our online store. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined here, please discontinue use of our website and services immediately. We encourage you to review this policy periodically as we may update it from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. This Privacy Policy applies to all information collected through our website, mobile applications, email communications, and any related services or sales transactions. We have designed our privacy practices to be transparent about what data we collect, why we collect it, and how we protect it while delivering the exceptional luxury shopping experience you expect from Velisra.
Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources. Understanding what data we gather helps you make informed decisions about your interaction with Velisra.
Information You Provide Directly
When you create an account, make a purchase, subscribe to our newsletter, or contact our support team, you voluntarily provide us with personal information. This includes your name and surname, which allows us to address you properly and process your orders accurately. Your email address serves as your primary contact method for order confirmations, shipping updates, and customer service communications. We also collect your telephone number, which we may use for order delivery coordination or urgent matters requiring immediate attention. Your billing and shipping addresses are essential for order fulfillment, ensuring your purchases reach the correct location. When you complete a purchase, we process payment information including credit or debit card numbers, billing addresses, and transaction details. This information is processed securely through our payment processors and is never stored on our servers in plain text. We also maintain records of your purchase history, including products viewed, items ordered, and communication preferences, which helps us provide personalized service and support. If you choose to create an account, we store your login credentials, preferences, and saved payment methods for faster future checkout. When you contact our support team at support@velisra.com, we may retain records of your communications to ensure consistent and efficient service across interactions.
Information Collected Automatically
When you browse our website, we automatically collect certain technical information about your device and usage patterns. This includes your IP address, which helps us identify your general location for shipping calculations and fraud prevention. We collect browser type and version, operating system information, and referring URLs that help us optimize our website performance and understand traffic sources. We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience. Cookies remember your login status, shopping cart contents, and website preferences. They also help us analyze site traffic, measure advertising effectiveness, and personalize content and advertisements based on your interests. Session cookies expire when you close your browser, while persistent cookies remain on your device until they expire or you delete them. You can control cookie settings through your browser preferences, though disabling certain cookies may limit functionality. We utilize analytics tools that collect information about how visitors interact with our website, including pages visited, time spent on each page, links clicked, and conversion events. This aggregated, anonymized data helps us improve our website design, product offerings, and user experience.
Information From Third Parties
We receive information from third-party sources that helps us verify identity, process payments, and improve our service. Our payment processors provide transaction confirmations and fraud detection data. Shipping carriers share delivery status updates that we relay to you. Marketing partners may provide demographic or interest-based information that helps us reach potential customers more effectively. When you choose to log in through social media platforms, we may receive basic profile information according to your privacy settings on those platforms. This typically includes your name, email address, and profile picture, which we use to streamline account creation and personalize your experience.
How We Use Your Information
The information we collect serves specific purposes essential to operating our business and providing you with an exceptional shopping experience. We process your data based on contractual necessity, legitimate business interests, your consent, and legal obligations.
Order Fulfillment and Customer Service
Your personal and payment information is essential for processing orders, arranging shipping and delivery, sending order confirmations and updates, handling returns and exchanges, and responding to your questions and concerns. Without this information, we simply cannot provide you with the products and services you request. We also use your data to maintain your account, process payments securely, and prevent fraudulent transactions. When you contact support@velisra.com, we use your information to investigate and resolve issues, provide technical assistance, and follow up on your inquiries to ensure satisfaction. Your communication history helps us deliver consistent, personalized support across interactions.
Marketing and Personalization
With your consent, we send promotional emails about new arrivals, exclusive offers, and flash sales that may interest you. We analyze your purchase history and browsing behavior to personalize product recommendations, tailor website content to your preferences, and deliver advertisements that are relevant to your interests. This includes retargeting advertising that shows you products you have previously viewed. You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or by adjusting your account preferences. Please note that even after opting out, you will still receive transactional emails related to your orders.
Improving Our Services
We use aggregated, anonymized data to analyze website performance, identify technical issues, understand customer preferences and trends, optimize our product catalog, and improve the overall user experience. This analytical data does not identify you personally and helps us make data-driven decisions that benefit all customers.
Legal Compliance and Security
We use your information to comply with applicable laws and regulations, respond to legal requests and court orders, enforce our terms of service, and protect our rights, property, and safety as well as that of our customers and the public. We also use data for fraud detection, identity verification, and security monitoring to ensure a safe shopping environment.
How We Share Your Information
We do not sell your personal information to third parties. However, we do share your data with certain service providers and partners who help us operate our business. Each party with whom we share information is contractually obligated to protect your data and use it only for the purposes we specify.
Service Providers
We work with trusted third-party companies that perform services on our behalf. Payment processors handle credit and debit card transactions securely, receiving only the information necessary to complete your purchase. Shipping carriers including postal services and courier companies receive your name, address, and contact information to deliver your orders. Cloud hosting and IT service providers maintain our website infrastructure and databases securely. Customer support platforms help us manage and respond to your inquiries efficiently.
Business Partners
We collaborate with our product suppliers, particularly BrandsGateway, to fulfill orders directly from their warehouses. These partners receive only the information necessary to ship products to you. Marketing and advertising partners may receive anonymized data about campaign performance, but never your personal contact information.
Legal Requirements
We may disclose your information when required by law, such as in response to subpoenas, court orders, or other legal processes. We may also share information when we believe disclosure is necessary to protect our rights, investigate potential violations of our terms, or protect the safety of our users or the public.
Business Transfers
If Velisra is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to collect information and improve your experience. Understanding these technologies helps you make informed choices about your privacy.
Types of Cookies
We Use Essential cookies are necessary for our website to function properly and cannot be disabled. They enable core features like shopping cart functionality, account authentication, and secure checkout. Without these cookies, you cannot use our website effectively. Performance cookies collect anonymous information about how visitors use our website, including which pages are most popular and whether error messages occur. This data helps us identify and fix problems, improve site performance, and understand which features customers use most frequently. Functional cookies remember your preferences, such as language settings, currency preferences, and saved items. They also enable personalized features like product recommendations based on your browsing history. Marketing cookies track your browsing activity to build a profile of your interests. This information helps us deliver personalized advertisements across websites and measure the effectiveness of our marketing campaigns. ###
Managing Your Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to block all cookies, accept all cookies, or receive a notification when a cookie is set. Please be aware that blocking essential cookies may prevent you from using certain features of our website, including the ability to make purchases. Some advertising networks offer opt-out mechanisms for interest-based advertising. You can visit these platforms to learn more about controlling personalized advertisements.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures reflect the sensitivity of the data we handle and the current state of technology.
Security Measures
All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology, ensuring that your personal and payment information cannot be intercepted during transmission. Our payment processing partners are certified to the highest industry standards for payment card security, and they handle all card data according to Payment Card Industry Data Security Standards (PCI-DSS). We restrict access to your personal information to employees and contractors who need it to perform their job responsibilities. All such individuals are bound by confidentiality obligations and may face disciplinary action if they fail to meet these standards. We maintain physical, electronic, and procedural safeguards including secure data centers, firewalls, intrusion detection systems, and regular security assessments.
What You Can Do
While we take extensive measures to protect your information, you also play a role in safeguarding your data. Use strong, unique passwords for your account and never share your login credentials. Keep your computer and browser up to date with the latest security patches. Be cautious of phishing emails and only provide personal information through our official website at velisra.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider the nature of the information, the purposes for which it was collected, legal requirements, and our legitimate business interests. For active customer accounts, we retain your information throughout your relationship with us and for a reasonable period afterward to address any post-purchase inquiries. Transaction records are kept according to tax and accounting requirements, typically for seven years. When you request deletion of your account, we remove or anonymize your information within a reasonable timeframe, except where retention is required for legal purposes.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Rights You May Exercise
You have the right to access the personal information we hold about you and request a copy of this data. You may request correction of any inaccurate or incomplete information in your profile. In certain circumstances, you can request deletion of your personal information, though we may need to retain some data for legal or legitimate business purposes. You have the right to object to or restrict certain processing activities, such as marketing communications or automated decision-making. You may also request that we stop using your information for direct marketing purposes. Where processing is based on consent, you have the right to withdraw that consent at any time, though this does not affect the lawfulness of processing before withdrawal.
Exercising Your Rights
To exercise any of these rights, please contact us at support@velisra.com with a clear description of your request. We will verify your identity before processing your request and respond within a reasonable timeframe, typically within 30 days. Please note that certain requests may be subject to legal limitations or may require us to retain some information. —
Children’s Privacy
Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@velisra.com. Upon verification, we will promptly delete such information from our records.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your information internationally, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws. For transfers from the European Economic Area (EEA) to countries not deemed adequate by the European Commission, we implement standard contractual clauses approved by the European Commission or other appropriate transfer mechanisms to ensure your information receives equivalent protection.
Third-Party Links
Our website may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a revised “Last Updated” date. For significant changes, we may also send you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any modifications indicates your acceptance of the updated policy.
Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: **Email:** support@velisra.com **Hours:** Monday through Friday, 9:00 AM – 6:00 PM (CET) **Response Time:** Within 24 hours We are committed to addressing your inquiries promptly and resolving any concerns about your privacy. *
This Privacy Policy is effective as of January 2026 and applies to all information collected through velisra.com.